Here at Physios, our policies are designed with the highest degree of customer service in mind. We value our guests, the time they spend here with us, and the services we provide for them. A lot of consideration goes into our schedule so that we can ensure that time reserved for your appointment is time reserved just for you

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​cancellation and late arrival policy


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Cancellation Policy:
We do, however, understand that schedules can change from time to time; therefore, we allow for any necessary appointment adjustments to occur, up to, 24-hours before your scheduled appointment time, without penalty. Adjustments made outside this window of opportunity are subject to penalties.

Please understand that when you do not show up or cancel your appointment without proper notice, we do not have time to notify clients on our waitlist, and we cannot fill or repay that hole in our therapist’s schedule.

In accordance with this policy, we reserve appointments for new and established clientele, alike, with a credit card. This information stays encrypted in our computer system, remains secure, and is not viewed or used in any way unless one of the following instances occur:

Notification given less than 24-hours before your scheduled appointment time will result in in a charge of 50% of scheduled services.

Failure to show up for your scheduled appointment, without any form of notice, will result in a charge of 100% of scheduled services.

Late Arrival Policy:
Therapists will make every effort possible to complete services for clients who arrive late to their scheduled appointments. However, this is not always possible and is heavily dependent on the type of service and how late you are to the appointment. Therefore, it is up to the discretion of the therapist whether the service can be completed or needs to be rescheduled. However, regardless of this determination, payment is still due in-full for that scheduled appointment time.